See every call. Coach every agent. Catch every flag.
Voipcom AI listens to every call, scores it against a uniform rubric, surfaces the ones that need you, ranks your team on a weighted leaderboard, and writes the coaching summary, automatically.
Exclusively for Voipcom voice clients. New to Voipcom? We'll port your numbers and have you live this week.
How it works
From phone call to coaching, automatically
No new tools for your team to learn. The AI layer rides on top of your Voipcom phones.
Your calls happen as usual
No new dialer, no behavior change. Voipcom AI rides on the phone system you already use.
AI transcribes, scores & summarizes
Every call gets a transcript, a quality score on a uniform rubric, sentiment, and action items.
Your team gets coached
Managers see dashboards, alerts, and leaderboards. Reps see their own coaching. CRMs get the notes.
What you get
A complete call-intelligence layer
Everything a manager needs to run a call-handling team, without listening to every recording.
Manager overview
KPI tiles for calls, talk time, quality, and sentiment. Daily trends, hourly distribution, and a needs-attention list so you start with the calls that matter.
Three-layer coaching
Per-call coaching with quotes, per-agent summaries with evidence, and a weekly digest in your inbox. The AI writes it; you coach from it.
Leaderboard & awards
A weighted composite score ranks the team on quality, not just volume. Competency heatmaps show exactly which skill to coach next.
Content alerts
29 pre-built rules across 8 categories: cancellation intent, legal threats, angry calls, hot leads, compliance misses. Plain-English custom rules too.
Chrome extension
Every call, beside your tools. Summaries, transcripts, and coaching render right next to your CRM with one click.
15+ CRM integrations
Salesforce, HubSpot, Zoho, Clio, Jobber, AgencyBloc, and more. Call notes, sentiment, and action items land where your team already works.
One screen to run the whole team.
The manager portal turns every analyzed call into a dashboard: an AI weekly briefing, three layers of coaching, a weighted leaderboard with awards, a competency heatmap, content alerts, and live service levels.
Synced to the CRM your team already lives in
Salesforce, HubSpot, Zoho, Clio, Jobber, AgencyBloc, and more. Summaries, sentiment, and action items land on the right record automatically.
AI services
More ways to put AI on the phones
Each one works standalone or alongside the coaching engine.
AI Note Taker
Automatic transcription and structured summaries for every recorded call.
Learn more →
AI Receptionist
A 24/7 front-line agent that answers, books appointments, and routes intelligently.
Learn more →
Automation
Post-call workflows: CRM updates, tasks, texts, and follow-ups that fire themselves.
Learn more →
From $30/seat per month
Standard plan covers transcription, scoring, coaching, leaderboard, and alerts. Custom Enterprise tier available for larger teams.
Want to see your own calls in it?
Bring a real recording to the demo. We'll show you the summary, score, and coaching your team would get.