Your phone system, inside Microsoft Teams
Your team already lives in Teams. Voipcom integration adds real business calling to it: your numbers, auto-attendants, queues, and recordings, with Teams as the interface, and our platform doing the heavy lifting.
How it works
From first call to fully handled
No rip-and-replace projects. We meet your stack where it is.
Map the call flows
Your numbers, auto-attendants, queues, and hours get designed on our platform, the telephony brain behind Teams.
Connect Teams
We wire the integration so business calls ring natively in the Teams client your team already lives in, on every device.
Mix and match
Front desk keeps a Yealink desk phone, everyone else answers in Teams, one system, per-user choice.
Why it matters
The best of both: Teams in front, real telephony behind
Microsoft's own calling plans are expensive and thin on call-center features. A separate phone app beside Teams means two places to be reachable, and presence that lies.
Integration gives you one app: calls ring in Teams with your business caller ID, presence stays accurate across calls and meetings, and the routing, queues, recording, and analytics come from a platform built for telephony. Add Voipcom AI and Teams calls get scored and summarized too.
1 app
chat, meetings, and business calls
True
presence across calls and meetings
Full PBX
queues, AAs, recording behind Teams
AI-ready
Teams calls scored and summarized
What we offer
What the integration delivers
Deployed, configured, and supported by one local team.
PSTN Calling in Teams
Your business numbers ring natively in the Teams client on any device.
Enterprise Routing
Auto-attendants, call queues, ring groups, and business-hours logic, managed by us.
Unified Presence
On a call means on a call, whether it started in Teams or on a desk phone.
Call Recording & Compliance
Recording with retention policies for industries that need the paper trail.
Coexistence with Desk Phones
Front desk on Yealink hardware, everyone else in Teams, one system.
Analytics & AI
Call analytics and optional Voipcom AI summaries across every Teams call.
We run the whole Microsoft stack
Deployed, hardened, and supported by the same local team that runs your phones.
The difference
Microsoft Calling Plans vs Voipcom + Teams
Why partner with Voipcom
One team for M365, Teams, and telephony
- We manage both sides: the Microsoft tenant and the phone platform
- Migration from Teams Calling Plans or legacy PBX
- Per-user flexibility: Teams users and desk-phone users coexist
- Local Phoenix and Denver deployment and training
FAQ
Common questions
Do calls actually ring inside Teams? +
Yes, natively, with your business caller ID, on desktop, mobile, and the web client. No second app to watch.
Can some people use desk phones instead of Teams? +
Yes, that’s the point of running real telephony behind Teams. Reception keeps hardware, hybrid workers live in Teams, and they all share one system and one set of queues.
Does presence stay accurate? +
Yes, on a call means on a call whether it started in Teams or on a desk phone, so transfers stop going to people who are busy.
We already have M365. What does this add? +
M365 gives you the Teams client; this adds the phone system inside it, your numbers, enterprise routing, recording with retention, and optional AI summaries on every call.
From the blog
Related reading
Deeper dives from the Voipcom team on this topic.
See Teams become your phone system
A 30-minute demo with your own numbers and call flows mapped into Teams.